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Cisco Bug: CSCvu20159 - Jabber 12.8.1 is crashing due to memcpy function in VCRUNTIME140.dll

Last Modified

Jul 19, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.8(0) 12.8(1)

Description (partial)

Symptom:
Following crash dump is being generated:
SYMBOL_NAME:  VCRUNTIME140!memcpy+4e
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: VCRUNTIME140
IMAGE_NAME:  VCRUNTIME140.dll
DEBUG_FLR_IMAGE_TIMESTAMP:  575a4b72
STACK_COMMAND:  ~151s ; .ecxr ; kb
FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_VCRUNTIME140.dll!memcpy
BUCKET_ID:  APPLICATION_FAULT_INVALID_POINTER_READ_VCRUNTIME140!memcpy+4e
FAILURE_EXCEPTION_CODE:  c0000005
FAILURE_IMAGE_NAME:  VCRUNTIME140.dll
BUCKET_ID_IMAGE_STR:  VCRUNTIME140.dll
FAILURE_MODULE_NAME:  VCRUNTIME140
BUCKET_ID_MODULE_STR:  VCRUNTIME140
FAILURE_FUNCTION_NAME:  memcpy
BUCKET_ID_FUNCTION_STR:  memcpy
BUCKET_ID_OFFSET:  4e
BUCKET_ID_MODTIMEDATESTAMP:  575a4b72
BUCKET_ID_MODCHECKSUM:  15f50
BUCKET_ID_MODVER_STR:  14.0.24210.0
BUCKET_ID_PREFIX_STR:  APPLICATION_FAULT_INVALID_POINTER_READ_
FAILURE_PROBLEM_CLASS:  APPLICATION_FAULT
FAILURE_SYMBOL_NAME:  VCRUNTIME140.dll!memcpy
WATSON_STAGEONE_URL:    http://watson.microsoft.com/StageOne/unknown/12.8.0.51973/5e258a5e/VCRUNTIME140.dll/14.0.24210.0/575a4b72/c0000005/0000cf5e.htm?Retriage=1
TARGET_TIME:  2020-04-21T08:26:22.000Z
OSBUILD:  9200
OSSERVICEPACK:  329
SERVICEPACK_NUMBER: 0

Conditions:
when client starts a video call
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Bug Details Include

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  • Status
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