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Cisco Bug: CSCvu18610 - Agent Real Time Report for UCCE 12.5 No Longer Shows All Logged In Agents and May Time Out

Last Modified

Sep 01, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

When running the Agent Real Time report, customers may notice the following.
  1. Results only contain agents who are skilled for Precision Queues and are actively on a phone call.
  2. Results may time out in CUIC and, even when run directly in SQL Server Management Studio against the awdb, take 2-5 minutes.  

The amount of time taken to run the report seems to increase the more agents that are added to the input values.

Agent Real Time Report for UCCE 12.5(1).
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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