Cisco Bug: CSCvu18610 - Agent Real Time Report for UCCE 12.5 No Longer Shows All Logged In Agents and May Time Out
Sep 01, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: When running the Agent Real Time report, customers may notice the following. 1. Results only contain agents who are skilled for Precision Queues and are actively on a phone call. 2. Results may time out in CUIC and, even when run directly in SQL Server Management Studio against the awdb, take 2-5 minutes. The amount of time taken to run the report seems to increase the more agents that are added to the input values. Conditions: Agent Real Time Report for UCCE 12.5(1).
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Bug Details Include
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