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Cisco Bug: CSCvu18610 - Agent Real Time Report for UCCE 12.5 No Longer Shows All Logged In Agents and May Time Out

Last Modified

Sep 01, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
When running the Agent Real Time report, customers may notice the following.
  1. Results only contain agents who are skilled for Precision Queues and are actively on a phone call.
  2. Results may time out in CUIC and, even when run directly in SQL Server Management Studio against the awdb, take 2-5 minutes.  

The amount of time taken to run the report seems to increase the more agents that are added to the input values.

Conditions:
Agent Real Time Report for UCCE 12.5(1).
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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