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Cisco Bug: CSCvu17667 - Get error ' you are currently signed in to a different site' even you login right site

Last Modified

Sep 09, 2020

Products (1)

  • Cisco Webex Meetings

Known Affected Releases

WBS40.2.2

Description (partial)

Symptom:
Error message "To join this meeting, sign in to ichthus.webex.com. However, you are currently signed in to a different site." appears when joining the meeting from the iOS mobile app

Conditions:
Webex site version 40.2.2+
The meeting is booked with Require account enabled
One of the invited participants is iOS user
Default Webex site language is different from Eglish
User logged in sitename.webex.com
The invitation sends to sitename.webex.com/sitename-en
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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