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Cisco Bug: CSCvu15770 - Windows 10 KB4549951 broken start menue after update on AMP 7.2.7.11687 and 7.1.1.11514

Last Modified

Jun 22, 2020

Products (1)

  • Cisco AMP for Endpoints

Known Affected Releases

7.1(1) 7.2(7)

Description (partial)

Symptom:
After a Windows update installed *KB4549951* the start menu does not launch anymore. It now requires a new exclusion be added into AMP to allow for the menu to open.

Conditions:
It is affecting both 7.2.7 and 7.1.1 deployments. Nothing was changed from the AMP side. Only windows was updated with the new KB.
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