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Cisco Bug: CSCvu15202 - CAR scheduler stuck if the CDR files are missing headers.

Last Modified

Sep 15, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(2.10000.5) 11.5(1.10000.6) 12.0(1.10000.10) 12.5(1.10000.22)

Description (partial)

Symptom:
We see the below exception every time when CAR scheduler tries to load the CDR file which does not have headers

2020-05-04 00:04:55,471 ERROR [DailyCdrLoad] controller.CtrLoadCDRRecords - processRecords(): Unhandled Exception occured while dumping CDR records to db (cdr_<host_name>_202004260411_1157820)
java.lang.ArrayIndexOutOfBoundsException: 100
              at com.cisco.ccm.car.controller.CtrLoadCDRRecords.processRecords(CtrLoadCDRRecords.java:475)
              at com.cisco.ccm.car.services.CDRCMRDBLoader.loadFileToDB(CDRCMRDBLoader.java:476)
              at com.cisco.ccm.car.controller.CtrLoadCDRCMRFiles.loadCDRFiles(CtrLoadCDRCMRFiles.java:571)
              at com.cisco.ccm.car.controller.CtrLoadCDRCMRFiles.load(CtrLoadCDRCMRFiles.java:344)
              at com.cisco.ccm.car.controller.CtrLoader.run(CtrLoader.java:1633)
              at com.cisco.ccm.car.services.SchThread.run(SchThread.java:834)
2020-05-04 00:04:55,471 ERROR [DailyCdrLoad] services.CDRCMRDBLoader - loadFileToDB(): GenCARMajorException Error caught while loading file contents to cardb (cdr_<host_name>_202004260411_1157820)
com.cisco.ccm.car.general.GenCARMajorException
              at com.cisco.ccm.car.controller.CtrLoadCDRRecords.processRecords(CtrLoadCDRRecords.java:2442)
              at com.cisco.ccm.car.services.CDRCMRDBLoader.loadFileToDB(CDRCMRDBLoader.java:476)
              at com.cisco.ccm.car.controller.CtrLoadCDRCMRFiles.loadCDRFiles(CtrLoadCDRCMRFiles.java:571)
              at com.cisco.ccm.car.controller.CtrLoadCDRCMRFiles.load(CtrLoadCDRCMRFiles.java:344)
              at com.cisco.ccm.car.controller.CtrLoader.run(CtrLoader.java:1633)
              at com.cisco.ccm.car.services.SchThread.run(SchThread.java:834)
2020-05-04 00:04:55,471 ERROR [DailyCdrLoad] controller.CtrLoadCDRCMRFiles - loadCDRFiles(): GenCARMajorException caught while loading CDR files.
com.cisco.ccm.car.general.GenCARMajorException

Conditions:
When CDR loading is enabled and the CDR files does not have headers.
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