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Cisco Bug: CSCvu13807 - Jabber crashed when persistent chat room is deleted

Last Modified

May 07, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases


Description (partial)

When user deletes a persistent chat room (or try to delete it), Jabber application freezes and the problem report page is opened to generate PRT then Jabber logs out (essentially shutting down).

Create Chat room and join.
Attempt to delete chat room:
- click the information icon next to the chat room name
- select "Delete room" and "OK" to confirm.
Jabber freezes, PRT window appears.
After generating PRT the application shuts down and user have to log back in.

Jabber version
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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