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Cisco Bug: CSCvu13741 - UCCX Appadmin :Greek and German Umlauts characters persisted incorrectly in the Database

Last Modified

Sep 07, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 12.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 12.5(1)

Known Affected Releases


Description (partial)

The problem is in the way the Greek Characters or German Umlauts characters are persisted in the DB. When using Appadmin Bubble chat..etc, the characters are saved incorrectly like the below examples :



using these characters in creating  " skill name , CSQ , application parameters..etc"  also using them in  Chat 
we can see this issue in UCCX version 12.5,
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