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Cisco Bug: CSCvu13643 - Abilene : Unable to remove the filtered Contact session ids in CAR reports

Last Modified

Aug 08, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

Unable to remove the filtered Contact Session IDs in CAR reports post applying the filter to report.

Defect has been determined while performing following action on CAR reports.

 1.Create a CAR Visualization
 2.Select Real-time and add Profile variables Agent Name ,Agent Session ID ,Contact Session ID with Values
 3.Add Filter with Contact Session ID, add a session id and save
 4.Try to remove the contact session id, unable to perform this task.
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