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Cisco Bug: CSCvu13643 - Abilene : Unable to remove the filtered Contact session ids in CAR reports

Last Modified

Aug 08, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Unable to remove the filtered Contact Session IDs in CAR reports post applying the filter to report.

Conditions:
Defect has been determined while performing following action on CAR reports.

 1.Create a CAR Visualization
 2.Select Real-time and add Profile variables Agent Name ,Agent Session ID ,Contact Session ID with Values
 3.Add Filter with Contact Session ID, add a session id and save
 4.Try to remove the contact session id, unable to perform this task.
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