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Cisco Bug: CSCvu13070 - PCP 12.6 SU1 ES10 - Cannot Delete Remote Destination Devices in CUCM via Batch Actions

Last Modified

Jul 15, 2020

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases

12.6SU1

Description (partial)

Symptom:
The sep.log file of PCP reports the following errors:

Mon 04-May-2020 16:32:48 BST:HIG:5057-pool-16-thre:<<unknown>> :<<null>>                    
ERROR: No ImTarget is defined in metadata for product RemoteDestination.
No ImTarget is defined in metadata for product RemoteDestination.
IPT-0600: Software - No ImTarget is defined in metadata for product RemoteDestination.


Mon 04-May-2020 16:32:49 BST:EME:e1b9-validation:p:ProductValid:dfc.ipt.validation.concurren
ERROR: ProductValidationCallable:execute - failed to validate product (myOrderID 0-6-RemoteDestination) - ProductValidationException: 
ProductValidationException: 


RequiredProductAttributeMissingExceptions:

destination = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'destination'is missing for product: RemoteDestination

ProductValidationException: 


RequiredProductAttributeMissingExceptions:

destination = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'destination'is missing for product: RemoteDestination

ProductValidationException: 


RequiredProductAttributeMissingExceptions:

destination = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'destination'is missing for product: RemoteDestination

Mon 04-May-2020 16:32:49 BST:EME:e1b9-validation:p:ProductValid:dfc.ipt.validation.concurren
ERROR: Failed to execute ValidationCallable (myOrderID 0-6-RemoteDestination) Error: 
ProductValidationException: 


RequiredProductAttributeMissingExceptions:

destination = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'destination'is missing for product: RemoteDestination
Mon 04-May-2020 16:32:49 BST:EME:5057-pool-16-thre:ValidationMa:dfc.ipt.validation.Validatio
ERROR: Failed to validate order: 
OrderValidationException: 

Product: 6-RemoteDestination

---------------------------ProductValidationException: 


RequiredProductAttributeMissingExceptions:

destination = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'destination'is missing for product: RemoteDestination


OrderValidationException: 

Product: 6-RemoteDestination

---------------------------ProductValidationException: 


RequiredProductAttributeMissingExceptions:

destination = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'destination'is missing for product: RemoteDestination


OrderValidationException: 

Product: 6-RemoteDestination

---------------------------ProductValidationException: 


RequiredProductAttributeMissingExceptions:

destination = IPT-3005: Required service attribute is missing. - Failed to validate product - required product attribute 'destination'is missing for product: RemoteDestination


Mon 04-May-2020 16:32:49 BST:EME:5057-pool-16-thre:UserOrderTra:dfc.ipt.usermanager.UserOrde
ERROR: Failed to submit order, Exception Details = 

Mon 04-May-2020 16:32:49 BST:EME:5057-pool-16-thre:<<unknown>> :SubscriberManager           
ERROR: An exception occurred while deleting a subscriber
IPT-0008: The system cannot get order entity.
IPT-0600: Software - IPT-0008: The system cannot get order entity. | Cause - EntityException CORE-0069

Conditions:
This problem occurs whenever CUCM has Remote Destination devices setup. PCP is able to recognize the RD device object during Infra & User syncs with CUCM, but is not able to delete those same RD devices via batch actions.
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Bug Details Include

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