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Cisco Bug: CSCvu12137 - Error alert is observed for MR PG in PCCE CCEAdmin Inventory page

Last Modified

Jun 15, 2020

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
Error alert is observed for MR PG  (Side A and B) in CCEAdmin Inventory page. The alert states that ?Each MR_PIM process (mr_pim.exe) must be active on one side and idle on the other side?. Customer has 2 PIM?s (PIM2 and PIM3) in MRG PG. PIM2 is for outbound and PIM3 is for Social Miner. Both PIM?s are active on Side A and Idle on Side. Also, the DFP API?s are returning correct status to AW. 

PCCE Version - 11.6.1 ES62

Conditions:
None
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