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Cisco Bug: CSCvu10595 - "phone.activationcode.fail" error at Add new phone page

Last Modified

Jun 18, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1.13900.92) 14.0(0.98000.1014)

Description (partial)

Symptom:
"phone.activationcode.fail" error at Add new phone page

Conditions:
Goto ccmacdmin - Advanced feature - MRA service domain - Create service domain.

Goto BAT - Phone - Phone template - Create a phone template which supports On-Premise Onboarding Method (eg: 8861) with created MRA service domain. (Enable -Require Activation Code for Onboarding and Allow Activation Code via MRA)

Go to Device - Phone - Add New - Select BAT Phone Template - Select the phone template and click on NEXT - Now click on Generate New Activation code.

It navigates to add new phone page and throws "phone.activationcode.fail"

Issue is seen on 12.5SU3 and 14

Have attached snapshot.
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