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Cisco Bug: CSCvu08602 - PCCE with ECE LDAP Lookup May Fail In Multi-Domain Environments Unless Global Catalog Port is used

Last Modified

Jun 03, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Gadget will fail to load in SPOG (CCEAdmin) with an error message.  

If Application Server logging on ECE is increased to 7-Debug, an error similar to the following will be seen.
Exception in LDAP authentication  <@> 
javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'DC=example,DC=com'

ECE 12.x when integrated with PCCE 12.x when LDAP lookup to Active Directory is configured to use the standard LDAP ports of 389/636 and when the domain uses Alternate UPNs, or in complex deployments with multiple domains in the same forest.
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