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Cisco Bug: CSCvu07620 - One corrupt email in the queue, can make the whole queue unmountable

Last Modified

Sep 30, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases


Description (partial)

You see the following error when you run "status" on the CLI:
Couldn't obtain mail stats - The daemon is not responding.

Or get notified of an alert via email or CLI "displayalerts"
"Critical: Queue: Your queue has been corrupted; UNABLE TO REPAIR: unable to mount queue"

This situation can occur if the mail process did not cleanly exit and you have emails with large attachments stuck in the queue.
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