Guest

Preview Tool

Cisco Bug: CSCvu07620 - One corrupt email in the queue, can make the whole queue unmountable

Last Modified

Sep 30, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

12.5.1-031

Description (partial)

Symptom:
You see the following error when you run "status" on the CLI:
Couldn't obtain mail stats - c695_lab.cisco.com: The daemon is not responding.

Or get notified of an alert via email or CLI "displayalerts"
"Critical: Queue: Your queue has been corrupted; UNABLE TO REPAIR: unable to mount queue"

Conditions:
This situation can occur if the mail process did not cleanly exit and you have emails with large attachments stuck in the queue.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.