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Cisco Bug: CSCvu07542 - Secondary node installation fails on backup and restore stage

Last Modified

Sep 07, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
When UCCX Pub standalone node is upgraded to 12.5(1) from some paths (10.6.1 for example), the backup and restore filters got reset in uncompressed format on the onconfig.uccx file; this causes the Subscriber installation to fail when performing the ontape backup and restore setting:

*** onconfig.uccx file from CCX 12.5 fresh installed Pub ***
# BACKUP_FILTER
BACKUP_FILTER /bin/gzip -c
# RESTORE_FILTER
RESTORE_FILTER /bin/gunzip -c

*** onconfig.uccx file from upgraded CCX 12.5 Pub ***
BACKUP_FILTER
RESTORE_FILTER

### Error from Sub uccx-install.log
2020-04-20 21:05:54,014 - uccxdb.util - INFO - /opt/cisco/uccx/Post.d/uccx_sync_data.sh
source=ccx01
target=ccx02
Using the backup and restore filter /bin/gunzip -c.

Archive Tape Information

Tape type:      Archive Backup Tape 
Online version: IBM Informix Dynamic Server Version 12.10.UC9W1X3 
Archive date:   Mon Apr 20 21:06:13 2020 
User id:        ccxcluster 
Terminal id:    ? 
Archive level:  0 
Tape device:    STDIO 
Tape blocksize (in k): 32 
Tape size (in k): 0 
Tape number in series: 1 

gzip: stdin: not in gzip format
Physical restore failed - function Invalid archive tape failed code -1 errno 0 

Program over.
Failed to restore database on ccx02. Ontape returned 1.
2020-04-20 21:06:13,584 - uccxdb.util - CRITICAL - Error in executing the cmd [/opt/cisco/uccx/Post.d/uccx_sync_data.sh], retCode [1]
[Mon Apr 20 21:06:13 CST 2020] : PostInstall_Script.sh : /opt/cisco/uccx/Post.d/uccxIdsInstall.py failed with status: 1

### From Pub online.uccx.log
21:06:13  Level 0 Archive started on rootdbs, log_dbs, db_cra, db_hist, db_cra_repository, uccx_er, sadmin, uccx_sbspace, uccx_ersb
21:06:14  Archive on rootdbs, log_dbs, db_cra, db_hist, db_cra_repository, uccx_er, sadmin, uccx_sbspace, uccx_ersb ABORTED.
21:06:14  Aborted by client.
ccx01_uccx : Attention! : Internal Subsystem failure: 'Archive'
Archive on rootdbs, log_dbs, db_cra, db_hist, db_cra_repository, uccx_er, sadmin, uccx_sbspace, uccx_ersb ABORTED.

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RELATED INFORMATION:

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21:06:14  Process exited with return code 1: /bin/sh /bin/sh -c /opt/cisco/uccx/bin/uccx_ids_alarm_program.sh 3 6 "Internal Subsystem failure: 'Archive'" "Archive on rootdbs, log_dbs, db_cra, db_hist, db_cra_repository, uccx_er, sadmin, uccx_sbspace, uccx_ersb ABORTED." "" 6036

Conditions:
UCCX Publisher upgraded to 12.5(1)
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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