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Cisco Bug: CSCvu07220 - Switch version to 12.5 fails in CUIC with MediaSense reports (while removing Media sense entitles)

Last Modified

Sep 23, 2020

Products (1)

  • Cisco Unified Intelligence Center

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
After installing 12.5 version switch version fails

04/10/2020 14:55:14 component_switch|(CAPTURE) /usr/local/platform/bin|<LVL::Debug>
04/10/2020 14:55:14 component_switch|File:/opt/cisco/install/bin/component_switch:404, Function: execute_switch_commands(), /opt/cisco/cuic/bin/mmca_switch_action.sh 12.0.1.10000-48 12.5.1.10000-59 /var/log/active/platform/log/cli.log failed (1)|<LVL::Error>
04/10/2020 14:55:14 appmanager.sh|Internal Error, File:/usr/local/bin/base_scripts/appmanager.sh:402, Function: switch_versions(), failed to switch components|<LVL::Critical>

Conditions:
If Cu has Mediasense reports prior to the 12.5 version.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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