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Cisco Bug: CSCvu06716 - Jabber cannot show correct presence on Outlook with 2 IM addresses

Last Modified

Aug 05, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases


Description (partial)

Jabber for Windows is unable to show correct presence on Outlook with 2 IM addresses.
The issue is occurred after upgrading to jabber 12.x.
Presence icon is shown on Outlook but the presence is shown as Unknown.
In some cases, the presence is shown by mouse over but it is unstable.

There are 2 IM addresses on Outlook contact.
One is used for Email domain and the other is for presence domain.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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