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Cisco Bug: CSCvu05740 - Live Data Report shows handled conference calls, not resetting at midnight

Last Modified

Sep 01, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(2)SU0.5

Description (partial)

Symptom:
Voice CSQ activity report shows handled conference calls, which are not resetting at midnight .

Conditions:
On MIVR logs below is seen :

UCCX Engine: ?ICD_RTDM,SS_RMCM, SS_ROUTENQUEUE? with X_DEBUGGING level 5
          ?CRA_HRDM,ICD_CTI,SS_RM,SS_CM,SS_TEL with ?Debugging, XDebug1
•	SIO Server: DEBUG Level.
 
489551575: Apr 23 16:39:52.058 EST %MIVR-ICD_RTDM-7-UNK:[EventQueue.DispatchThread-0-22] IAQRealTimeDataManager: contactConferenced - exception while processing event: Exception=java.lang.NullPointerException
518282974: Apr 24 13:51:28.595 EST %MIVR-ICD_RTDM-7-UNK:[EventQueue.DispatchThread-0-0] ResourceIAQStats: decrementNumHandledAssociatedContacts current value of nHandledAssociatedContacts: 2
518282975: Apr 24 13:51:28.595 EST %MIVR-ICD_RTDM-7-UNK:[EventQueue.DispatchThread-0-0] ResourceIAQStats: decrementNumHandledAssociatedContacts new value of nHandledAssociatedContacts: 1
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