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Cisco Bug: CSCvu04811 - Call Control web page cannot handle phonebook entries without both a name and contact method

Last Modified

Aug 20, 2020

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

9.7.x 9.8.3 9.9.x

Description (partial)

Symptom:
Call Control web page displays  "Oops. The application encountered unexpected issues trying to display the page for http://<endpoint IP>/web/call-control" when Directory button is clicked.

Conditions:
1. Phonebook Type is set to CUCM on the codec.
2. UDS Proxy search in CUCM  is enabled via System -> LDAP -> LDAP Search -> check "Enable user search to Enterprise Directory Server"
3. Phonebook search results has an entry without both "Name" and "ContactMethod" attribute. This is possible if a Contact object in the LDAP user search base is enabled with only FirstName and FullName.
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  • Full Description (including symptoms, conditions and workarounds)
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