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Cisco Bug: CSCvu03678 - CuVrt : Re-compilation of grammar should handle empty file size scenario to prevent VUI Recog issues

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases

11.5 12.5 14.0

Description (partial)

Symptom:
1) New users imported LDAP or created locally, existing users deleted and re-imported were not getting recognized due to Root grammar having older context and hence the Directory context returns older object id's not found on unity causing VUI call to fail 
2) Existing users attributes like alternate name added or changed causes VUI Recognition to fail at nuance only as this were never updated in Root Grammar hence Nuance returns NULL output leading to VUI call failure

Conditions:
1) Disk or filesystem for unity connection gets full due to any reason leading to the empty file size for grammar
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