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Cisco Bug: CSCvu02911 - CCE Design Guide: RTP stream should be bridged through CTI ports for remote agent call flow

Last Modified

May 15, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(4) 11.0(3) 11.5(2) 11.6(1) 11.6(2) 12.0(2) 12.5(1)

Description (partial)

In CCE design guide, it says "The actual RTP stream is between the two endpoints and is not bridged through these two CTI ports" for mobile agent call flow

It should be "its bridged through these two CTI ports" instead "is not".

In feature guide call flow (i.e.: Figure 3. Mobile Agent Inbound Call Flow), media stream is through CTI ports.

CCE 10.5, 11.0, 11.5, 11.6, 12.0, 12.5 design guides.
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