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Cisco Bug: CSCvu02911 - CCE Design Guide: RTP stream should be bridged through CTI ports for remote agent call flow

Last Modified

May 15, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.5(4) 11.0(3) 11.5(2) 11.6(1) 11.6(2) 12.0(2) 12.5(1)

Description (partial)

Symptom:
In CCE design guide, it says "The actual RTP stream is between the two endpoints and is not bridged through these two CTI ports" for mobile agent call flow
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/design/guide/ucce_b_soldg-for-unified-cce-12_5/ucce_b_soldg-for-unified-cce-12_5_chapter_01000.html?bookSearch=true#concept_0A5047735C3F3B4F825493D1549D5352

It should be "its bridged through these two CTI ports" instead "is not".

Reference: 
In feature guide call flow (i.e.: Figure 3. Mobile Agent Inbound Call Flow), media stream is through CTI ports. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/configuration/ucce_b_ucce-features-guide-12_5/ucce_b_cisco-unified-contact-center-enterprise12_5_chapter_0110.html#UCCE_RF_U5A890EA_00

Conditions:
CCE 10.5, 11.0, 11.5, 11.6, 12.0, 12.5 design guides.
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