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Cisco Bug: CSCvu02417 - DOC: CCE Smart Licensing Sections Need to Be Updated With On-Prem CSSM Configuration Information

Last Modified

Aug 25, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
When configuring the Smart Licensing piece for UCCE and PCCE the steps to configure an On-Prem CSSM, using the Smart Transport URL, are not clearly covered.

User interface may show Communication Send Error.

In the SmartAgent log, errors indicating certificate issues may be seen.

Conditions:
UCCE/PCCE 12.5 with Smart Licensing and PCCE 12.0 when CVP has been upgraded to 12.5.
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