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Cisco Bug: CSCvu00177 - Connection to CC server not established after stopping and starting UCCX engine

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

14.0(0.97000.410)

Description (partial)

Symptom:
Connection to Contact center (CC) server not established if connection to CC servers was lost and estblished again after a while.
Steps to reproduce:
1. Start headset service after enablic CC integration
2. Bring down the associated Contact center server nodes (both primary and secondary) after connection is established.
3. Start the CTI engine on the Contact center servers again.

Conditions:
Stop CTI/CC engine
Start CTI/CC engine
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  • Status
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