Preview Tool

Cisco Bug: CSCvt99651 - CUIC Live Data Streaming is offline

Last Modified

May 20, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

Live Data streaming did work after the UCCX engine restart but appears to be back down again after an entire cluster reboot.

after cluster reboot :
admin:show open ports regexp 9443

Executing.. please wait.
Unable to retrieve list of open files/ports, error:
Possibly the command did not return any values for the parameters passed

CUIC_AUTH-ERROR-CCXAuthProviderRealm:% Authentication for user has failed 
%CUIC_AUTH-INFO-BasicAuthenticationValve:% Authentication is unsuccessful. 
%CUIC_AUTH-ERROR-RestClient:% Failed to invoke rest api Read timed out

][product_name=CUICJava][subsystem_exception_info=][tid=Thread-150][version_number=CUICJava_12_0_1_0_0_0_1413]: Information associated with the following logged exception 
0000036650: Apr 13 2020 07:50:13.946 -0400: %CCBU_CUIC_DATA_PROCESSING-0-ERROR:   <- while retrieving token from livedata service: Connection refused (Connection refused) 
0000036651: Apr 13 2020 07:50:13.946 -0400: %CCBU_CUIC_DATA_PROCESSING-0-EXCEPTION_INFO: %[build_date=Dec 26, 2018 1:54 AM][build_type=rel][exception=com.sun.jersey.api.client.ClientHandlerException: Connection refused (Connection refused)

%CUIC_AUTH-ERROR-RestClient:% Got 401 reponse for rest call with https://localhost:8443/uccx-webservices/authenticate

STDERR logs:
SEVERE: Failed to initialize connector [Connector[HTTP/1.1-9443]]
org.apache.catalina.LifecycleException: Failed to initialize component [Connector[HTTP/1.1-9443]]

Caused by: Error decoding PKCS 12 input
              at com.rsa.cryptoj.o.lo.engineLoad(Unknown Source)

when rebooting the server datasource goes down
only comes back when engine is restarted
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.