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Cisco Bug: CSCvt99651 - CUIC Live Data Streaming is offline

Last Modified

May 20, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Live Data streaming did work after the UCCX engine restart but appears to be back down again after an entire cluster reboot.

after cluster reboot :
admin:show open ports regexp 9443

Executing.. please wait.
Unable to retrieve list of open files/ports, error:
Possibly the command did not return any values for the parameters passed

CUIC_ERROR:
CUIC_AUTH-ERROR-CCXAuthProviderRealm:% Authentication for user has failed 
%CUIC_AUTH-INFO-BasicAuthenticationValve:% Authentication is unsuccessful. 
%CUIC_AUTH-ERROR-RestClient:% Failed to invoke rest api java.net.SocketTimeoutException: Read timed out

][product_name=CUICJava][subsystem_exception_info=][tid=Thread-150][version_number=CUICJava_12_0_1_0_0_0_1413]: Information associated with the following logged exception 
0000036650: 10.254.33.31: Apr 13 2020 07:50:13.946 -0400: %CCBU_CUIC_DATA_PROCESSING-0-ERROR:   <- StreamingConnectionPoolManager.java:195Error while retrieving token from livedata service: java.net.ConnectException: Connection refused (Connection refused) 
0000036651: 10.254.33.31: Apr 13 2020 07:50:13.946 -0400: %CCBU_CUIC_DATA_PROCESSING-0-EXCEPTION_INFO: %[build_date=Dec 26, 2018 1:54 AM][build_type=rel][exception=com.sun.jersey.api.client.ClientHandlerException: java.net.ConnectException: Connection refused (Connection refused)

%CUIC_AUTH-ERROR-RestClient:% Got 401 reponse for rest call with https://localhost:8443/uccx-webservices/authenticate

STDERR logs:
SEVERE: Failed to initialize connector [Connector[HTTP/1.1-9443]]
org.apache.catalina.LifecycleException: Failed to initialize component [Connector[HTTP/1.1-9443]]

Caused by: java.io.IOException: Error decoding PKCS 12 input
              at com.rsa.cryptoj.o.lo.engineLoad(Unknown Source)

Conditions:
when rebooting the server datasource goes down
only comes back when engine is restarted
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