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Cisco Bug: CSCvt99148 - Need Reason Code List tool in PCCE deployments to administer non-migrated sites from UCCE

Last Modified

Apr 27, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
Reason Code List tool under Configuration Manager is required to administer Reason Labels that may be in use, in sites / Finesse clusters that are yet to be migrated to Single Pane Of Glass (SPOG)

Conditions:
While performing multi-stage migration of sites from UCCE to Packaged CCE (PCCE)
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