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Cisco Bug: CSCvt95975 - CCE - CmsJserver process does not initialize if Instance name is 'icm'

Last Modified

May 14, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
CMSJserver process will not initialize. It will give the following error.

14:09:38:306 dis-cmsJServer Trace: loading JVM version jre1.8.0_181.0 from C:\Program Files (x86)\Java\jre1.8.0_181\bin\client\jvm.dll... 
14:09:38:417 dis-cmsJServer Trace: unalbe to find class Cisco.ics.cms.config.Cms_JServer 
14:09:38:417 dis-cmsJServer Trace: error occured, system exits... 
14:09:48:433 dis-cmsJServer Trace: unalbe to find class Cisco.ics.cms.config.Cms_JServer 
14:09:58:449 dis-cmsJServer Trace: Cms_JServer exits.

Conditions:
Instance name configured is 'icm'
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