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Cisco Bug: CSCvt95679 - JVDI Service Discovery requirements for MRA needed in documentation

Last Modified

Sep 04, 2020

Products (1)

  • Cisco Jabber Softphone for VDI

Known Affected Releases

12.7(0) 12.7(1) 12.8(0) 12.8(1)

Description (partial)

Symptom:
JVDI Softphone registration failure over MRA

Conditions:
1) collab-edge resolvable from inside the network
OR
2) Split DNS used for jabber login and UPN enabled  or incorrect ServicesDomain pre-configured on Jabber client installed on HVD.  You will know if UPN is enabled or if ServicesDomain is pre-configured if when you reset jabber and relaunch...the first screen you see is username/password.
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  • Status
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