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Cisco Bug: CSCvt94873 - This Finesse Server is currently out of service. For more information, contact your administrator.

Last Modified

Jun 05, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
All agents get "This Finesse Server is currently out of service. For more information, contact your administrator" while trying to access the Finesse Desktop page. Seen right after an upgrade.


Finesse administration page but "Team Resources tab" throws the following error:

"The Finesse server is currently Out of Service. Team Resource Management can only be performed when it is In Service."

//** UCCX Service status:  

Cisco Unified CCX Notification Service remains in SHUTDOWN state 
Cisco Finesse Tomcat could be in PARTIAL SERVICE


// SystemInfo API shows Finesse is OUT OF SERVICE with reason "Cisco Finesse Notification Service is down"

http:/<UCCX-FQDN>:8082/finesse/api/SystemInfo

<SystemInfo>
.
.
<status>OUT_OF_SERVICE</status>
<statusReason>Cisco Finesse Notification Service is down</statusReason>
<systemAuthMode>NON_SSO</systemAuthMode>
.
.
</SystemInfo>

Conditions:
- Recent upgrade from UCCX 10.6 to UCCX 12 or to UCCX 11.6(2) 
- Possible ungracefull shutdown on the node prior to the upgrade
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