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Cisco Bug: CSCvt94864 - Concurrent request processing of some requests result in the creation of duplicate child activities

Last Modified

Aug 13, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1)ES9

Description (partial)

Symptom:
Intermittently number of tasks assigned to users are less than the actual CTL configured against the MRD.

Conditions:
The behavior can be only reproduced if ‘savedraftemail.jsp’ and ‘replyemail.jsp’ or such controller requests are received and processed by the server at the exact same time. However, given the nature and frequency of save draft request call, it is quite intricate to ensure that both the requests are triggered from the client at precisely the same moment.
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