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Cisco Bug: CSCvt94588 - Phone Services are not connecting in IPv6 with Jabber version 12.8.1

Last Modified

Jun 12, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases


Description (partial)

Phone Services are not connecting in IVP6 with  Jabber  version 12.8.1

Status is showing as Disconnected

Jabber  version 12.8.1 on Premises
Status is showing as Disconnected

From PRT logs, the network query that Jabber is performing to allocate the Network adapter is showing as: "Failed to deduce local ipv6  address"

[csf.netutils.ip] [csf::ip::ConnectionInformation::getConnectionInformationForHost] - Result ErrorInternal, localAddress (empty), destinationAddress (empty)
[] [CSFUnified::ECCHttpHelper::getLocalIpAddress] - Failed to deduce local ip address, return empty string
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