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Cisco Bug: CSCvt93154 - CAR UI warning - Could no get the CAR services status

Last Modified

Sep 30, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

11.5(1.17900.52)

Description (partial)

Symptom:
It throws a NullPointerException while parsing the received xml file from service Manager.
From ccmservice log:
2020-03-24 17:08:00,961 DEBUG [http-bio-443-exec-237] serviceactivation.ServiceMgrCommunicator - --> ServiceMgrCommunicator::parseXMLresponse
2020-03-24 17:08:00,961 ERROR [http-bio-443-exec-237] serviceactivation.ServiceMgrCommunicator - recvXML does not has well-formated XML content.
2020-03-24 17:08:00,962 DEBUG [http-bio-443-exec-237] serviceactivation.ServiceMgrCommunicator - <-- ServiceMgrCommunicator::parseXMLresponse
From car log:
2020-03-24 17:08:00,860 INFO [http-bio-443-exec-237] services.Utility - NetworkServiceStatus()-->
2020-03-24 17:08:00,861 INFO [http-bio-443-exec-237] services.Utility - strServiceName: Cisco CAR Scheduler
2020-03-24 17:08:00,884 ERROR [http-bio-443-exec-237] services.Utility - Exception java.lang.NullPointerException
2020-03-24 17:08:00,884 ERROR [http-bio-443-exec-237] services.Utility - Error in determining Cisco CAR Scheduler service status
2020-03-24 17:08:00,884 INFO [http-bio-443-exec-237] services.Utility - NetworkServiceStatus()-->
2020-03-24 17:08:00,884 INFO [http-bio-443-exec-237] services.Utility - strServiceName: Cisco CDR Repository Manager
2020-03-24 17:08:00,933 ERROR [http-bio-443-exec-237] services.Utility - Exception java.lang.NullPointerException
2020-03-24 17:08:00,933 ERROR [http-bio-443-exec-237] services.Utility - Error in determining CDRM service status com.cisco.ccm.car.general.GenCARMajorException
2020-03-24 17:08:00,940 INFO [http-bio-443-exec-237] services.Utility - NetworkServiceStatus()-->
2020-03-24 17:08:00,941 INFO [http-bio-443-exec-237] services.Utility - strServiceName: Cisco CAR DB
2020-03-24 17:08:00,962 ERROR [http-bio-443-exec-237] services.Utility - Exception java.lang.NullPointerException
2020-03-24 17:08:00,962 ERROR [http-bio-443-exec-237] services.Utility - Error in determining Cisco CAR DB service status com.cisco.ccm.car.general.GenCARMajorException

Conditions:
When user logging in to CAR UI.
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