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Cisco Bug: CSCvt92793 - DX80 crash while joining Zoom meeting

Last Modified

Aug 19, 2020

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

9.6.3

Description (partial)

Symptom:
Endpoint rebooted when joining a Zoom meeting with below error in event log,

a9 eventlog[2313]: Received signal SIGBUS (7) in thread 0xb4417f40, TID 2420 (vss_disp)
a9 eventlog[2313]: Registers:
a9 eventlog[2313]: R0: 00000001 R1: 00000001 R2: 00000064 R3: 00000000
a9 eventlog[2313]: R4: 00000064 R5: 00000001 R6: b4417838 R7: 000000a8
a9 eventlog[2313]: R8: 02bc77c8 R9: 01078014 R10: 00000000 FP: b4412000
a9 eventlog[2313]: PC: b4c2b78c IP: b4418400 SP: b44177f8 LR: 00000000
a9 eventlog[2313]: ERR: 00001406 CPSR: 800e0010 FAULT: 00000000 TRAP: 00000000
a9 eventlog[2313]: OLDMSK: 00000000

or below error in Kernal log,

kernel: [12340.017753] omap_l3_noc omap_l3_noc.0: omap_l3_noc.0:L3 Custom Error: MASTER MPU TARGET GPMC (Read): Data Access in User mode during Functional access

Conditions:
DX80 running on CE 9.6.3 trying to join the meeting
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