Cisco Bug: CSCvt85922 - Failover between finesse server takes a long time more than 5 minutes
Jun 22, 2020
- Cisco Finesse
Known Affected Releases
Symptom: - The agent will be disconnected and showing a red banner sometimes more than 10 minutes. - After some time the agent desktop will failover to the other node. Conditions: - The agent desktop is connected to the UCCx Publisher Finesse server. - Reboot the Publisher using the CLI command <utils system restart>. - The agent will see a red banner for more than 5 minutes and then failover to Subscriber. - If the agent is connected to Subscriber Finesse then the agent desktop will failover after more than 10 minutes. - A restart of the Cisco Finesse service will have the same effect but with less time.
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Bug Details Include
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