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Cisco Bug: CSCvt85922 - Failover between finesse server takes a long time more than 5 minutes

Last Modified

Jun 22, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases


Description (partial)

- The agent will be disconnected and showing a red banner sometimes more than 10 minutes.
- After some time the agent desktop will failover to the other node.

- The agent desktop is connected to the UCCx Publisher Finesse server.
- Reboot the Publisher using the CLI command <utils system restart>.
- The agent will see a red banner for more than 5 minutes and then failover to Subscriber.
- If the agent is connected to Subscriber Finesse then the agent desktop will failover after more than 10 minutes.
- A restart of the Cisco Finesse service will have the same effect but with less time.
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Bug Details Include

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  • Status
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