Guest

Preview Tool

Cisco Bug: CSCvt85922 - Failover between finesse server takes a long time more than 5 minutes

Last Modified

Jun 22, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.0(1)ES3

Description (partial)

Symptom:
- The agent will be disconnected and showing a red banner sometimes more than 10 minutes.
- After some time the agent desktop will failover to the other node.

Conditions:
- The agent desktop is connected to the UCCx Publisher Finesse server.
- Reboot the Publisher using the CLI command <utils system restart>.
- The agent will see a red banner for more than 5 minutes and then failover to Subscriber.
- If the agent is connected to Subscriber Finesse then the agent desktop will failover after more than 10 minutes.
- A restart of the Cisco Finesse service will have the same effect but with less time.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.