Cisco Bug: CSCvt84700 - Ability to update/change customer phone number for Preview and Prevew Direct dialing by agents.
Apr 21, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Unable to change phone number of customer prior to record acceptance and dialer execution. Dialer calls incorrect or lower probability to answer number repeatedly given by campaign management process. Conditions: Preview and Preview Direct dialing where agent needs to update the phone number on the record presented before dialing.
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Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
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