Preview Tool

Cisco Bug: CSCvt84700 - Ability to update/change customer phone number for Preview and Prevew Direct dialing by agents.

Last Modified

Apr 21, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Unable to change phone number of customer prior to record acceptance and dialer execution.
Dialer calls incorrect or lower probability to answer number repeatedly given by campaign management process.

Preview and Preview Direct dialing where agent needs to update the phone number on the record presented before dialing.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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