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Cisco Bug: CSCvt82177 - EHN: Add description about device will loss all the config when the FDM application cannot be opened

Last Modified

Aug 19, 2020

Products (1)

  • Sourcefire Defense Center

Known Affected Releases

6.6.0

Description (partial)

Symptom:
Unable to access FDM, restart the system with /etc/rc.d/init.d/system restart and the message

"The Firepower Device Manager application cannot be opened. Please try again.

If the problem persists, try resetting the manager. Log into the CLI, then issue configure manager delete followed by configure manager local. Then, log into Firepower Device Manager and complete the device setup wizard. If resetting the manager does not resolve this problem, please reimage the device using the most recent Firepower Threat Defense software release."

is shown.

Conditions:
Type the command configure manager delete from CLI.
Device is going to loss the configuration, only the management IP address will keep.
This affects when the device is being reached from any data interface.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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