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Cisco Bug: CSCvt81988 - cnsr-reasoner service down - MRE service was crashing continuously at startup

Last Modified

Sep 23, 2020

Products (1)

  • Cisco DNA Center

Known Affected Releases

DNAC-Antman DNAC1.3.3.5 DNAC1.3.3.7

Description (partial)

Cisco DNA Center's CNSR-reasoner service may go into a CrashLoopBackOff state due to previous stale connections to the file-service.

Machine Reasoning Engine (MRE) logs pointed to an unresponsive file-service. When checking the file-service, we could not see any requests being processed.  File-service NB API works just fine. The issue was seen with the EW calls.
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