Preview Tool

Cisco Bug: CSCvt81826 - NCS1004 : RP stuck during CPU reset post BIOS upgrade

Last Modified

Aug 11, 2020

Products (1)

  • Cisco ASR 9000 Series Aggregation Services Routers

Known Affected Releases


Description (partial)

NCS1004 RP could hang after a BIOS upgrade is completed and Resetting CPU After BIOS upgrade message is displayed. No more activity will be seen in the serial console. Management interface will be inaccessible.

This happens when a BIOS Upgrade is attempted to BIOS versions prior to 4.30. This is a rare occurrence and doesn't happen every time. The exact conditions that lead to this hasn't been identified. The issue has been observed only during repeated back-to back upgrades.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.