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Cisco Bug: CSCvt81826 - NCS1004 : RP stuck during CPU reset post BIOS upgrade

Last Modified

Aug 11, 2020

Products (1)

  • Cisco ASR 9000 Series Aggregation Services Routers

Known Affected Releases

7.1.2.BASE

Description (partial)

Symptom:
NCS1004 RP could hang after a BIOS upgrade is completed and Resetting CPU After BIOS upgrade message is displayed. No more activity will be seen in the serial console. Management interface will be inaccessible.

Conditions:
This happens when a BIOS Upgrade is attempted to BIOS versions prior to 4.30. This is a rare occurrence and doesn't happen every time. The exact conditions that lead to this hasn't been identified. The issue has been observed only during repeated back-to back upgrades.
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