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Cisco Bug: CSCvt81216 - J4W is crashing when Polycom camera is being set

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.7(0) 12.7(1) 12.8(0) 12.8(1)

Description (partial)

Symptom:
The issue occurs when we choose the Polycom camera (eg. Polycom USB Eagle Eye camera) 
with the 1080p JPEG capabilities.

Conditions:
Jabber expected the resolution 1920x1080, but when camera starts the capture, the jpeg captured from camera is 1920x1088 not 1920x1080.
So when decoding jpeg, it is 1920x1088 not 1920x1080, that’s when the crash occurs.
The reason why this issue occurs is that the resolution from the camera is not a match for the resolution we expect.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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