Preview Tool

Cisco Bug: CSCvt80404 - UCCX: Primary and Failover Collector fields remain empty even if they are configured

Last Modified

May 27, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 12.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 12.5(1)

Known Affected Releases


Description (partial)

Primary and Failover Collector fields in CCX Serviceability under Cisco AMC Service are empty and if we try to configure those, they are saved without any error but they disappear and the fields remain empty.

Try to configure the Primary and Failover Collector, so RTMT can continue to retrieve information if the primary collector fails
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.