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Cisco Bug: CSCvt80399 - Jabber doesn't handle all deleted message events leading to periodic polling and high load on Unity

Last Modified

May 23, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.8(1)

Description (partial)

Symptom:
1) Jabber do the periodic poll at every 1 hour for deleted message to handle race condition
2) Jabber increase load on server by 2,40,00 API in a day for 10K users due to this which is server overhead and lead to CPU and voicemail issues

Conditions:
If one Jabber client Windows trash its deleted voicemail message, will Unity sync the result to another Jabber client Mac. if not, Jabber client Mac need to fetch the deleted voicemail message list by itself.
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Bug Details Include

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  • Status
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