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Cisco Bug: CSCvt79220 - Unable to load Selfcare portal when phones are assigned with an end user

Last Modified

Sep 25, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1.13900.79)

Description (partial)

Symptom:
Issue Description:
Pre-requisite:
Enable all necessary configurations in Unified CM to login to the Selfcare portal like: Setting Enterprise Parameters, assigning IP Phones and enabling the end user role for either a local or AD user

Procedure:
1. Login Selfcare with right user credentials
2. The resulting page keeps on loading

This happens when IP phones are assigned with the end user, the page doesnt keep loading when IP Phones are not assigned

Actual Behavior:
The Selfcare portal keeps loading when IP phones are assigned for an end user

Expected Behavior:
The user portal should not load when IP phones are assigned

Conditions:
Environment:
Unified CM: 12.5.1.13900-79
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
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