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Cisco Bug: CSCvt79162 - ECE 11.6 ES9 installation is failing

Last Modified

May 01, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1)ES9

Description (partial)

Symptom:
ECE 11.6 ES9 installation is failing over Services/File server during taking back up for current installation. Installer is looking for web.config file which is not present on Services/File server.

2020-04-08 08:28:27.930 GMT+0000 <@> ERROR <@> [54:installer] <@> ProcessId:10932 <@> PID:0 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.patchinstaller.BackupCurrentInstallation <@> backupIISWebsiteConfiguration() <@> Failed to backup web.config file  <@> 
java.io.IOException: Cannot run program "\appcmd.exe": CreateProcess error=2, The system cannot find the file specified

Conditions:
Run ECE 11.6 ES 9 installer
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