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Cisco Bug: CSCvt78071 - Access To Recordings option not available in Agent Desktop (APS)

Last Modified

Sep 09, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

This feature is not supported however we are able to see the option being available in portal -> Agent profiles

We are still able to see the option being available in "Agent profiles" to enable "Access To Recordings" customers are requesting to hide this option from portal until this feature is supported in product.


Ver:- Abilene 1.0

Environment:- ProdUS1

ORG ID:- 0efe4382-b249-422e-931e-0e44f088e47e
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