Guest

Preview Tool

Cisco Bug: CSCvt78071 - Access To Recordings option not available in Agent Desktop (APS)

Last Modified

Sep 09, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
This feature is not supported however we are able to see the option being available in portal -> Agent profiles

Conditions:
We are still able to see the option being available in "Agent profiles" to enable "Access To Recordings" customers are requesting to hide this option from portal until this feature is supported in product.

 

Ver:- Abilene 1.0

Environment:- ProdUS1

ORG ID:- 0efe4382-b249-422e-931e-0e44f088e47e
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.