Preview Tool

Cisco Bug: CSCvt76907 - Webex Teams UCM Calling - Missing "On A Call" Status While Using Desk Phone on Same Line

Last Modified

Sep 02, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases


Description (partial)

On Webex Teams for Windows and Mac, while registered as a soft phone to CUCM, presence will not update to indicate a user is "On a call" if they place or answer a call from a desk phone sharing the same line as the soft phone.

This is only impacting Webex Teams while registered as a soft phone and using a desk phone for the call.
While in Desk Phone Control mode, presence is updates appropriately.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.