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Cisco Bug: CSCvt76663 - CWMS PT version and tool broken after Meeting Client Update

Last Modified

Aug 19, 2020

Products (1)

  • Cisco Webex Meetings Server

Known Affected Releases

2.8MR3Patch4

Description (partial)

Symptom:
PT version 2.82.7000.1229. gets broken after uninstalling of Meeting Client 32.15.35.17 and  installing Meeting Client 39.5.17.35. Meeting site URL is not shown and cannot be edited, Productivity Tool version is broken. User cannot login to the PT hence PT becomes useless:

Conditions:
The Meeting Client 32.15.35.17 and 39.5.17.35 both use same productivity tool version 2.82.7000.1229. But when the Meeting client is updated or the previous MC version mentioned is uninstalled and the later version is installed the PT fail and registry keys break.
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