Cisco Bug: CSCvt76179 - PCCE Install/upgrade guide should mention that PCCE to PCCE migration is unsupported.
May 11, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
11.5(1) 11.6(1) 12.0(1)
Symptom: PCCE 2k to 4k or 12k migration is unsupported however there is no external document for the same, PCCE Install/upgrade guide should mention that PCCE to PCCE migration is unsupported. Also, there is a contradicting note in the design guide : ?After you have chosen and configured a Packaged CCE deployment type, you can only switch to other Packaged CCE deployments types.? If PCCE to PCCE migration is unsupported, we need to remove that note from design guide as it creates confusion. Conditions: PCCE 2k to PCCE 4k or PCCE 12k migration.
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