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Cisco Bug: CSCvt75270 - PCCE Special business hours to Regular Hours automatic switch

Last Modified

Sep 03, 2020

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Special Business hours have priority over regular business hours
customer wanted during the day they can enable special hours for a different greeting to play just for 30 mins, during lunch time and rest before and after the regular greeting to play , but when special business hours end, the status changes to close
9 AM to 5 PM is regular business hours and 2:00 - 2:30 customer wants special business hours and post 2:30 automatically switch to regular business hours

Conditions:
special business hours take priority over regular business hours
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