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Cisco Bug: CSCvt75129 - MR PG Peripheral,Routing Client name inconsistency for Core and Remote site causes validation errors

Last Modified

Jun 15, 2020

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
Peripheral name and Routing Client name auto-created when adding remote Data Centers MR PG's, have inconsistent naming convention to that of the core site, which may in turn cause System and Capacity validation errors / alerts. There may also be errors thrown when accessing Dialed Number configuration page in CCE Administration tool, while trying to add Multichannel routing type DN's as well.

For Core Site,  MR PG peripheral and routing client name has the following suffix:-

Outbound
Multichannel
Multichannel2
Multichannel3

For remote Data Center site, MR PG peripheral and routing client name has the following suffix:-

Outbound
MultiChannel
MultiChannel2
MultiChannel3

Notice the upper case 'C' for MR PG peripheral and routing client name associated with the remote data center site, in the Peripheral and Routing_Client table of the CCE database.

Conditions:
When configuring Multimedia enabled remote Data Center in Packaged CCE 2000 Agents deployment
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