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Cisco Bug: CSCvt74469 - VRU PG OPC doesn't send dialog failure to RTR when clearing stale call

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
RTR doesn't write RCD data for calls.

Conditions:
1) 3rd Party VRU PG using just 1 Trunk in the Network Trunk Group configuration.
2) ICM Router is already slow in processing
3) OPC logs on VRU PG has lot of entries like this

opc Trace: Trunk::SetCall - Stale call assignment to trunk terminated
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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