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Cisco Bug: CSCvt70511 - Dedicated thread for placing outbound SIP calls hangs

Last Modified

May 25, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

When the tread hangs there be no outbound calls placed and all calls in the campaign will get put into a pending status.

MIVR logs will show that the campaigns are processing new incoming contacts, but there will be no SIP Invite sent from UCCX to initiate the call.

This looks to happen with systems that have a high amount of outbound campaigns and a high volume of outbound calls.
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