Guest

Preview Tool

Cisco Bug: CSCvt69593 - KVM Freezes with message "Client has been shut down as a result of excessive video pause"

Last Modified

Aug 11, 2020

Products (1)

  • Cisco Unified Computing System

Known Affected Releases

4.0(4d)A 4.0(4d)C

Description (partial)

Symptom:
1.   KVM is unresponsive or very slow and lags too much when trying to provide keyboard inputs
 2.  KVM disconnects mounted media, and also itself gets disconnected with a message ‘Client has been shut down as a result of excessive video pause’

Conditions:
Server Model: UCS C460-M4
UCSM version: 4.0(4d)
CIMC Version: 4.0(2h)

OS running: SUSE Linus 12 SP4

Messages show following:
6:2020 Apr 2 16:14:14:4.0(2h):avct_server:2127: [2247] Reference Frame: host video res = 1024x768, color depth = 32bpp
6:2020 Apr 2 16:14:14:4.0(2h):avct_server:2127: [2247] Host video mode is MGA Graphics
6:2020 Apr 2 16:14:14:4.0(2h):avct_server:2127: [2247] KVM video in Bit Plane mode at 15bpp color depth
6:2020 Apr 2 16:14:14:4.0(2h):avct_server:2127: [2247] ProcessReferenceScreen fetched 1474560 MGA Mode bytes (17280 compressed)
7:2020 Apr 2 16:14:15:4.0(2h):kernel:-:<7>[hid_set_config]:1126:g_kbdmouse: full speed config #1 for Keyboard/Mouse
7:2020 Apr 2 16:14:15:4.0(2h):kernel:-:<7>[usb_composite_set_config_status_stage]:1303:usb_composite_set_config_status_stage() SET_CONFIGURATION sending status stage
7:2020 Apr 2 16:14:15:4.0(2h):kernel:-:<7>[composite_set_config]:468:g_composite se_pilot_usbfs: full speed config #1
6:2020 Apr 2 16:14:15:4.0(2h):avct_server:2127: [2263] UsbServer() New keyboard LED state = 0x00
6:2020 Apr 2 16:14:15:4.0(2h):avct_server:2127: [2263] UsbServer() New keyboard LED state = 0x01
7:2020 Apr 2 16:14:16:4.0(2h):kernel:-:<7>[kcs_hw_show_message]:318:HW --> IPMI Stack(1): (0000008067:0000003042:0201961891): [00 09 00 00 00 3B] (0000002939:0000002053)
……..
7:2020 Apr 2 16:14:16:4.0(2h):kernel:-:<7>[kcs_hw_show_message]:358:IPMI Stack --> HW(1): (0000024070:0000003758:0199810439): [DC 15 CC 00 20] (0000032602:0000063878:0000002939:0000002053)
6:2020 Apr 2 16:14:16:4.0(2h):avct_server:2127: [2265] VIDEO PAUSED pause map:0x1, clients: 0x7, time: 250 ms
6:2020 Apr 2 16:14:16:4.0(2h):avct_server:2127: [2265] VIDEO PAUSED pause map:0x1, clients: 0x7, time: 500 ms
6:2020 Apr 2 16:14:17:4.0(2h):avct_server:2127: [2265] VIDEO PAUSED pause map:0x1, clients: 0x7, time: 750 ms
6:2020 Apr 2 16:14:17:4.0(2h):avct_server:2127: [2265] VIDEO PAUSED pause map:0x1, clients: 0x7, time: 1000 ms
........
6:2020 Apr 2 16:36:24:4.0(2h):avct_server:2127: [2265] VIDEO PAUSED pause map:0x1, clients: 0x1, time: 57750 ms
6:2020 Apr 2 16:36:25:4.0(2h):avct_server:2127: [2265] VIDEO PAUSED pause map:0x1, clients: 0x1, time: 58000 ms
6:2020 Apr 2 16:36:25:4.0(2h):avct_server:2127: [2265] Terminating client 0 paused for 60 seconds
6:2020 Apr 2 16:36:25:4.0(2h):avct_server:2127: [2265] SendUserDisconnectMsg(0) - Sending USER_DISCONNECT message.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.